Who is responsible for your data?
Welhome Conciergerie (WELHOME FRANCE), SIREN 983 580 994, 522 chemin des Béréoudes, 13122 Ventabren, France, is the controller for Welhome Travel enquiries and reservations. For privacy questions or to exercise your rights: contact@welhomeconciergerie.com.
Information concerned
The contact form collects your name, email and message, plus your phone, destination, dates, guest count and preferred property if supplied. Fields marked with an asterisk are needed to respond. Please avoid sensitive information in your message. Technical information, including IP address and browser details, may be processed by services used to display and secure the website.
Why we use this information
Trip enquiries and booking preparation are handled to take pre-contractual steps at your request. Managing a booked stay is based on performance of the contract; some information is also required by law. Other enquiries and website security rely on our legitimate interest in responding to visitors and protecting the service. The enquiry form does not subscribe you to a newsletter.
Recipients
Authorised Welhome Conciergerie personnel handle your enquiry. Netlify hosts the website and collects form submissions; our email service enables us to respond. Smily / BookingSync provides availability and booking services. Information needed to arrange a service you request may be shared with that service provider. Payment details are entered in the payment provider’s secure booking process, not in our contact form.
Retention
Retention depends on the purpose: following up your enquiry, arranging and performing your stay, then meeting legal obligations and defending legal claims. These criteria apply according to the type of information and requirements relevant to your case. Contact us for details of the period applicable to your records or to request deletion where legally permitted.
Maps, booking services and cookies
External services supply photographs, maps and booking functionality. Loading a Smily module or a map may communicate technical information to its provider. Google Maps and nearby-place searches load when you activate that feature. No advertising tool or Google Analytics tool has been added to this website’s code. Third-party services have their own policies; this page does not replace any cookie choices offered within their interfaces. Browser cookie settings can also be used, but may restrict functionality.
Services outside the European Union
Some providers, including Netlify and Google, are based in the United States or operate international infrastructure. Their services may involve processing outside the European Union. Their policies describe processing locations and protection mechanisms they offer. Contact us for information about safeguards applicable to your enquiry.
Your rights
Subject to GDPR conditions, you may request access, correction, erasure, restriction or portability and object to certain processing. Where processing relies on consent, you may withdraw it for the future. Email contact@welhomeconciergerie.com with your request; proportionate identity verification may be necessary. You may also lodge a complaint with the French data protection authority, CNIL, at www.cnil.fr, or your competent supervisory authority.